OVAL

Terms of Service

OVAL HOME Terms of Use
Effective Date: 09/09/2026
1. INTRODUCTION AND ACCEPTANCE OF THESE TERMS
2. ELIGIBILITY AND ACCOUNTS
3. ACCESS TO AND USE OF THE SERVICES
4. INTELLECTUAL PROPERTY
5. SUBSCRIPTION SERVICES
6. HEALTH AND WELLNESS DISCLAIMER
7. AI-POWERED AND AUTOMATED FEATURES
8. EXTERNAL SERVICES
9. CHANGES TO AND AVAILABILITY OF THE SERVICES
10. SUSPENSION AND TERMINATION
11. PRIVACY AND COMMUNICATIONS
12. DISCLAIMER OF WARRANTIES
13. LIMITATIONS OF LIABILITY
14. INDEMNIFICATION
15. GOVERNING LAW AND DISPUTE RESOLUTION
16. MISCELLANEOUS
17. CONTACT

1. INTRODUCTION AND ACCEPTANCE OF THESE TERMS

These Terms of Use (these “Terms”) are entered into between you and Academy for Future Health LTD, doing business as OVAL HOME (“Oval Home,” “we,” “us,” or “our”), and govern your use of the OVAL HOME website (the “Website”), mobile application (the “App”), and related digital and connected services provided through the App or in connection with compatible OVAL HOME products (collectively, the “Services”). For purposes of these Terms, “Products” means compatible OVAL HOME physical products that connect to or are used with the Services.
Please read these Terms carefully before using the Services, especially the provisions regarding limitations of liability, dispute resolution, and restrictions on use. These Terms contain a binding arbitration agreement and class action waiver that affect your legal rights. Except for certain disputes described in the “Governing Law and Dispute Resolution” Section, you and Oval Home agree to resolve disputes through binding individual arbitration rather than in court and, to the fullest extent permitted by applicable law, waive the right to a jury trial and to participate in a class, collective or representative action.
By accessing or using the Services, including access to the Website, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree to these Terms, you may not access or use the Services.
These Terms do not govern the purchase, sale, delivery, return, exchange, or warranty of Products. Those matters may be subject to separate terms applicable to the relevant purchase. Certain Services may also be offered on a subscription basis and may be subject to additional subscription terms presented to you when you subscribe.

2. ELIGIBILITY AND ACCOUNTS

Certain Services require an OVAL HOME account. To create an account, you must be at least 18 years old and have the legal capacity to enter into a binding agreement.
You agree to provide accurate and complete information when creating your account and to keep your account information up to date.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized access to or use of your account.
Your account is personal to you. You may not permit another person to access the Services using your account credentials, except where a feature of the Services expressly permits shared or authorized access.

3. ACCESS TO AND USE OF THE SERVICES

Subject to your compliance with these Terms and any applicable subscription requirements, Oval Home grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Services solely for your personal, non-commercial use and in accordance with these Terms.
You may not, directly or indirectly, and may not permit any other person to:
  1. copy, modify, reproduce, distribute, sell, lease, sublicense, publicly display, publicly perform, create derivative works from or otherwise commercially exploit any part of the Services, except as expressly permitted by these Terms;
  2. reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code, underlying structure, algorithms, models or technology of the Services, including any software or firmware made available through the Services, except to the extent expressly permitted by applicable law;
  3. use any robot, spider, crawler, scraper or other automated means to access the Services or systematically collect, extract or retrieve data, content or other information from the Services without our prior written consent;
  4. use any content or output made available by Oval Home through the Services to develop, train, test, benchmark or improve any artificial intelligence, machine learning or similar model or system without our prior written consent;
  5. probe, scan or test the vulnerability of the Services or any related system or network, or bypass, disable, circumvent or interfere with any security, authentication, access-control or other technical measure;
  6. access or attempt to access any account, system, network or data without authorization;
  7. introduce, transmit or distribute any virus, Trojan horse, worm, malicious code or other harmful or disruptive technology through or in connection with the Services;
  8. use the Services in any manner that could damage, disable, overburden, impair or interfere with the operation or security of the Services or another person’s use of the Services;
  9. use the Services in any manner that infringes, misappropriates or otherwise violates the rights of Oval Home or any third party, or that violates any applicable law or regulation; or
  10. remove, obscure or alter any copyright, trademark or other proprietary rights notice appearing in or on the Services.
Certain features of the Services may not be available without a compatible Product, an active Internet or network connection, or other technical requirements specified by Oval Home.
You are responsible for obtaining and maintaining any compatible Product, mobile device, software, Internet connection or other equipment or services necessary to access and use the Services, and for any fees or charges associated with them.

4. INTELLECTUAL PROPERTY

The Services, the design and technology embodied in the Products, and all content, features, functionality, software, firmware, technology and materials made available by or on behalf of Oval Home in connection with the Services or Products, including text, graphics, logos, icons, images, audio, video, user interfaces, visual interfaces, designs, reports, analyses, data compilations and presentations generated or made available by Oval Home, algorithms, models, AI Features, software code, databases, and the selection, arrangement and presentation of the foregoing (collectively, “Oval Home Materials”), are owned by or licensed to Oval Home and are protected by copyright, trademark, patent, trade secret and other intellectual property and proprietary rights laws.
Except for the limited license expressly granted to you under these Terms, no right, title or interest in or to any Oval Home Materials is transferred or granted to you, whether by implication, estoppel or otherwise. All rights not expressly granted under these Terms are reserved by Oval Home and its licensors. Any software or firmware made available through the Services or embedded in or provided for use with a Product is licensed, not sold, and your purchase or possession of a Product does not transfer to you any ownership of or intellectual property rights in such software, firmware or underlying technology.
The OVAL HOME name and all related names, logos, product and service names, designs, slogans and trade dress are trademarks or other proprietary identifiers of Oval Home or its licensors. You may not use such marks without the prior written permission of Oval Home. Any third-party names, trademarks, logos or other proprietary materials appearing through the Services remain the property of their respective owners, and no right or license to use them is granted to you under these Terms.
If you submit or otherwise provide any content or materials through the Services, you represent and warrant that you have all rights, licenses, consents and permissions necessary to provide such content or materials and to permit Oval Home and its service providers to use, reproduce, process, transmit and otherwise handle them as reasonably necessary to provide, operate and support the Services. Nothing in this Section changes how Oval Home collects, uses or otherwise processes your personal information, which is governed by our Privacy Policy.
If you voluntarily provide Oval Home with comments, ideas, suggestions, proposals, recommendations or other feedback regarding the Products or Services (“Feedback”), you grant Oval Home a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable and sublicensable right and license to use, reproduce, modify, adapt, create derivative works from, commercialize and otherwise use and exploit such Feedback for any purpose, without restriction, attribution or compensation to you. Except for personal information handled in accordance with our Privacy Policy, Feedback will not be treated as confidential. Oval Home is not obligated to use any Feedback and does not waive any right to use similar or related ideas, concepts or materials previously known to Oval Home, developed independently, or obtained from other sources.

5. SUBSCRIPTION SERVICES

Certain Services or features may be available only through a subscription (“Subscription Services”). The Services and features available to you may vary depending on your subscription plan or subscription status.
Information regarding available subscription options, fees, billing, renewal, cancellation, refunds and other applicable subscription conditions will be presented to you through the App, Website or other applicable subscription interface when you subscribe.
Your access to Subscription Services is subject to maintaining the applicable subscription. If your subscription expires, is cancelled or terminated, you may lose access to some or all of the Services or features associated with that subscription.

6. HEALTH AND WELLNESS DISCLAIMER

OVAL HOME Products and Services are not medical devices and do not provide medical advice or healthcare services. They are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. The Services are intended for general wellness and informational purposes only and are not a substitute for professional medical advice, diagnosis, treatment or care.
The Services, including any measurements, estimates, reports, analyses, insights, recommendations or other information provided through the Services, should not be used in place of advice from, or a visit, call or consultation with, a physician or other qualified healthcare professional. You should not use the Products, Services or information provided through the Services to diagnose or treat a health problem or to make medical or healthcare decisions.
If you have any health-related questions or concerns, consult a physician or other qualified healthcare professional. Never disregard professional medical advice or delay seeking medical advice because of information provided through the Services. If you believe you are experiencing a medical emergency or other urgent or life-threatening condition, call 911 or your local emergency services immediately and do not rely on the Products or Services. Your use of the Products or Services, or communications with Oval Home through the Services, does not create a doctor-patient, therapist-patient or other healthcare professional relationship between you and Oval Home.
The Services may provide sleep-related, physiological and other wellness-related measurements, estimates, reports, analyses, insights or recommendations based on information collected from compatible Products, information you provide and other available data. Such information may be generated using sensors, software, algorithms or other analytical methods and may constitute estimates or interpretations rather than clinical measurements.
The accuracy and reliability of information provided through the Services may be affected by factors such as signal quality, missing or incomplete data, sensor performance, Product placement or configuration, movement, connectivity, environmental conditions, software or firmware performance, and individual physiological characteristics. As a result, information provided through the Services may be inaccurate, incomplete, delayed or unavailable and may differ from information obtained through clinical or professional equipment or evaluation.
You should consult a physician or other qualified healthcare professional before making material changes to your sleep, activity, health or wellness practices based on information provided through the Services, particularly if you have an existing medical condition or other health concern. If you choose to act on information provided through the Services, you do so based on your own judgment and at your own risk.
Information provided through the Services may also be less accurate or potentially misleading where your physiological functions, characteristics or responses differ significantly from the data, assumptions or population averages on which the relevant measurements, algorithms or analyses are based.

7. AI-POWERED AND AUTOMATED FEATURES

Certain features of the Services use artificial intelligence, machine learning and similar technologies, including technologies provided by third parties (collectively, “AI Features”). When you interact with a conversational AI Feature, you are interacting with an AI system and not a human. Analyses, recommendations, responses and other information generated by AI Features (collectively, “AI Output”) may be inaccurate, incomplete, misleading, inappropriate, outdated or otherwise incorrect, and generative AI may “hallucinate” or produce unexpected results. Oval Home does not guarantee that any AI Output will be accurate, complete, reliable, current, helpful or appropriate for your individual circumstances. You should use independent judgment and, where appropriate, independently verify AI Output before relying on or acting on it. You should not rely on AI Output as the sole basis for decisions affecting your health, safety or wellbeing. AI Features are not a substitute for professional medical advice and are subject to the Health and Wellness Disclaimer above.
AI Output may be personalized based on information available through the Services, including your sleep and wellness information, Product usage and settings, preferences, previous interactions and other information or inferences generated through the Services. Because AI Features rely on available data, models and algorithms, inaccurate, incomplete or outdated information, or limitations in the underlying technology, may result in inaccurate or inappropriate AI Output.
Certain AI-powered or automated features may recommend, influence or automatically adjust supported settings or functions of compatible Products, and such adjustments may occur without a separate instruction from you each time. Although Oval Home may implement technical, operational or safety controls intended to limit the operation of these features, such controls cannot eliminate all risks, and automated features may not always operate as expected or produce settings appropriate for you. You are responsible for monitoring your use of the Product, using available controls to review, modify or override settings as appropriate, and following all applicable Product instructions, warnings and safety information. If you experience discomfort or believe an automated setting or recommendation may be inappropriate or unsafe, you should adjust, override or discontinue use of the relevant feature as appropriate.
To the fullest extent permitted by applicable law, you are responsible for decisions or actions you take in reliance on AI Output or automated features. Without limiting any other disclaimer or limitation of liability in these Terms, Oval Home disclaims responsibility for losses, injuries or other consequences arising from your reliance on AI Output or use of AI-powered or automated features, except to the extent such liability cannot be excluded under applicable law.

8. EXTERNAL SERVICES

The Services may contain links to or allow you to connect with websites, applications, platforms or services separately provided by third parties (collectively, “External Services”).
Your use of External Services may be subject to the applicable third party’s own terms, privacy policies and other requirements. Oval Home does not control External Services and is not responsible for their availability, content, accuracy, security, functionality or practices.
To the fullest extent permitted by applicable law, Oval Home is not responsible for any loss, damage or other consequences arising from your use of or reliance on External Services. The availability of or connection to an External Service through the Services does not imply endorsement by Oval Home.

9. CHANGES TO AND AVAILABILITY OF THE SERVICES

Oval Home may from time to time modify, update, enhance, suspend, restrict or discontinue all or any part of the Services, including any features, functionality, content, software or firmware, for operational, technical, security, legal, regulatory or other business reasons. Such changes may be made with or without notice, except where notice is required by applicable law. The Services, including software or firmware made available in connection with the Services, may also require or automatically receive updates from time to time.
Oval Home does not guarantee that the Services or any particular feature or functionality will be available at all times, uninterrupted or for any minimum period. To the fullest extent permitted by applicable law, Oval Home will not be liable for any modification, update, suspension, interruption, restriction or discontinuation of the Services or any part of them.

10. SUSPENSION AND TERMINATION

Oval Home may suspend, restrict or terminate your account or your access to all or any part of the Services, including any Subscription Services, if we reasonably believe that: (a) you have violated these Terms or any other terms applicable to the Services; (b) your use of the Services is fraudulent, unlawful, abusive or otherwise unauthorized; (c) your use of the Services may create a security risk, cause harm to Oval Home, the Services, another user or any third party, or expose Oval Home or any third party to liability; (d) you have failed to pay any amounts when due; or (e) suspension or termination is required to comply with applicable law, legal process or governmental request. We may suspend or restrict your access while we investigate or address any of these circumstances. We may take such action without prior notice where reasonably necessary to address an urgent security, fraud, legal or other risk; otherwise, we may provide notice where reasonably practicable or required by applicable law.
You may permanently delete your account through the account deletion functionality made available through the Services. Permanent deletion of your account will terminate your account and your access to the Services associated with that account. Any Subscription Services associated with the account will also be cancelled, and you may lose access to any remaining subscription benefits, features or information associated with your account. Deleting or uninstalling the App from your device does not by itself delete your account, terminate your access to the Services or cancel any applicable subscription.
Upon termination of your account or your access to any Services, the licenses and rights granted to you under these Terms with respect to the affected Services will terminate, and you must cease accessing and using those Services. Oval Home’s retention, deletion or other processing of personal information following account deletion or termination will be governed by our Privacy Policy and applicable law. Termination does not relieve you of any payment or other obligation incurred before the effective date of termination.
Any provisions of these Terms that by their nature should survive termination will survive, including provisions relating to intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution and accrued payment obligations.

11. PRIVACY AND COMMUNICATIONS

Oval Home’s collection, use, disclosure and other processing of personal information in connection with the Services is described in our Privacy Policy. Please review the Privacy Policy for information about our privacy practices and your choices and rights regarding your personal information.
By using the Services, you agree that Oval Home may communicate with you electronically in connection with the Services, including by email, through the App, push notifications or other electronic means. Such communications may include transactional or administrative communications relating to your account, security, subscriptions, Products or Services. To the extent permitted by applicable law, electronic communications from Oval Home will satisfy any requirement that such communications be provided in writing. You are responsible for keeping the contact information associated with your account accurate and current.
Oval Home may also send you promotional or marketing communications as permitted by applicable law and, where required, with your consent. You may opt out of marketing communications using the methods provided in those communications, but opting out will not prevent Oval Home from sending you non-marketing communications relating to your account, transactions, Products or Services.

12. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is,” “as available” and “with all faults” basis, without warranties of any kind, whether express, implied or statutory. Oval Home and its affiliates, licensors and service providers disclaim all warranties to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Without limiting the foregoing, Oval Home does not warrant that the Services or any content, information, results or output made available through the Services will be accurate, complete, reliable, current or suitable for your needs; that the Services will meet your requirements or achieve any particular result; that the Services will be available, uninterrupted, secure or error-free; that the Services will be compatible with any Product, device, software, network or system except as expressly specified by Oval Home; that the Services will be free of viruses or other harmful components; or that any errors or defects will be corrected.
No oral or written information, statement or advice provided by Oval Home or its representatives will create any warranty not expressly stated in these Terms.
This Section applies to the Services and does not limit or modify any separate written warranty expressly provided by Oval Home with respect to a Product. Some states do not allow the exclusion of certain warranties, so some of the exclusions above may not apply to you. The foregoing disclaimers will apply to the fullest extent permitted by applicable law.

13. LIMITATIONS OF LIABILITY

To the fullest extent permitted by applicable law, Oval Home, its affiliates, and their respective officers, directors, employees, representatives, agents, licensors and service providers (collectively, the “Oval Home Parties”) will not be liable for any damages of any kind arising out of or relating to these Terms, your access to, use of or inability to use the Services, or any content, information, results, recommendations, AI Output or other materials made available through the Services. This includes any direct, indirect, special, incidental, consequential, exemplary or punitive damages, personal injury, pain and suffering, emotional distress, loss of revenue, profits, anticipated savings, business opportunity, business interruption, loss of use, goodwill or data, or costs of substitute goods or services. These exclusions and limitations apply regardless of whether the claim arises in contract, tort (including negligence), strict liability, statute or otherwise, whether or not such damages were foreseeable, and even if an Oval Home Party was advised of the possibility of such damages.
To the fullest extent permitted by applicable law, the aggregate liability of the Oval Home Parties for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amounts you paid to Oval Home for the Services during the twelve (12) months immediately preceding the event giving rise to the claim or (b) US$100.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. Some states do not allow the exclusion or limitation of certain damages or liabilities, so some of the exclusions or limitations above may not apply to you. In such cases, these exclusions and limitations will apply to the fullest extent permitted by applicable law.

14. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless the Oval Home Parties from and against any claims, actions, demands, liabilities, damages, losses, judgments, costs and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) your access to, use or misuse of the Services; (b) your violation of these Terms or any other terms applicable to the Services; (c) any content or materials you submit, provide or otherwise make available through the Services; (d) your infringement, misappropriation or other violation of any rights of another person, including intellectual property, privacy or other proprietary rights; or (e) your violation of any applicable law or regulation. The foregoing also applies to conduct by any person who accesses or uses the Services through your account to the extent you are responsible for such access or use under these Terms.
Oval Home reserves the right to assume the exclusive defense and control of any matter subject to indemnification under this Section, in which case you agree to cooperate reasonably with Oval Home in the defense of that matter. You may not settle any such matter in a manner that imposes any liability or obligation on an Oval Home Party without Oval Home’s prior written consent.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of England and Wales, without regard to conflict of laws principles. Nothing in these Terms will affect any rights you may have under applicable law that cannot be waived by contract.
Before initiating arbitration, you and Oval Home agree to make reasonable, good-faith efforts to resolve any dispute informally. A party seeking to initiate a dispute must provide the other party with written notice describing the nature and basis of the dispute and the relief sought. If the dispute is not resolved within thirty (30) days after receipt of the notice, either party may proceed with arbitration as provided below.
Except as otherwise provided in this Section, any dispute, claim or controversy arising out of or relating to these Terms, the Services or your relationship with Oval Home in connection with the Services will be resolved by final and binding arbitration on an individual basis before a single arbitrator, rather than in court. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect. The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), will govern the interpretation and enforcement of this arbitration agreement.
The arbitration may be conducted remotely or, if an in-person hearing is required, at a location reasonably convenient to you in accordance with the applicable AAA rules. The arbitrator may award any relief available under applicable law. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or address infringement, misappropriation or other misuse of intellectual property rights.
Except as otherwise provided in this Section, any dispute or claim that is not subject to arbitration under this Section will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise or you and Oval Home agree in writing to another forum.
If, pursuant to this Section, applicable law or the parties’ written agreement, any dispute is heard in a court in the United States rather than in arbitration, you and Oval Home agree, to the fullest extent permitted by applicable law, to bring claims against each other only on an individual basis and not as part of any class, collective or representative action, and waive any right to a trial by jury. Nothing in this paragraph limits any right or remedy that cannot be waived under applicable law.

16. MISCELLANEOUS

Oval Home may update these Terms from time to time. Any changes will apply prospectively from the effective date of the updated Terms. Where required by applicable law, or where we make material changes to these Terms, we will provide you with reasonable notice. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
You may not assign or transfer these Terms or any rights or obligations under them without Oval Home’s prior written consent. Oval Home may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, reorganization, sale of assets or other corporate transaction.
If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.
Oval Home’s failure or delay in exercising or enforcing any right or provision under these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and will apply only to the specific instance for which it is given.
These Terms, together with any additional terms expressly presented to you as applicable to particular Services, constitute the entire agreement between you and Oval Home regarding the Services and supersede any prior or contemporaneous agreements, communications or understandings relating to the Services. For clarity, these Terms do not supersede any separate terms applicable to the purchase, return, exchange or warranty of Products.

17. CONTACT

If you have any questions or complaints about these Terms or the Services, or wish to provide any notice required under these Terms, you may contact us at:
Academy for Future Health LTD, doing business as OVAL HOME 
Email: support@ovalhome.com
Consumer Complaints – California Residents. If you are a California resident, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs regarding complaints about the Services or for further information about use of the Services. The Complaint Assistance Unit may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.